Return & Refund Policy
Most parts we sell are genuine, used take-off parts, so our return policy is built around that — honest, but not open-ended. Here's exactly how returns, damage claims, and refunds work.
Overview
Because most of our inventory is used OEM take-off parts sold in the condition shown and described, we ask that you confirm fitment and review listing photos carefully before ordering — call or text us at (804) 995-9707 with any questions first. That said, if something arrives damaged, isn't as described, or doesn't fit as confirmed, we want to make it right.
Eligible Returns
Most non-electrical parts may be returned within 14 days of delivery if they're unused, uninstalled, and in the same condition they arrived in — with all original hardware and packaging. Before sending anything back, contact us to confirm eligibility and get a return authorization; items sent back without one may be delayed or refused.
Non-Returnable Items
A few categories aren't eligible for return once delivered, given the nature of used take-off parts:
- Electrical components once installed or wired in (radios, gauge clusters, control modules)
- Airbags, SRS components, and other safety-related parts once installed
- Special-order or direct-ship items sourced specifically for your order
- Freight/pallet items signed for as undamaged at delivery
- Parts confirmed as fitting a specific vehicle by VIN or model year prior to purchase
Shipping Damage Claims
Any shipping damage must be reported within 48 hours of delivery. Keep all original packaging and contents until the claim is resolved — this is required for freight carrier claims and speeds up the process.
For freight deliveries specifically: inspect the shipment before signing. If it's damaged, have the driver note it on the delivery paperwork or refuse the shipment, then call us right away. Once a freight shipment is signed for as undamaged, it's generally no longer eligible for a damage claim.
Starting A Return
Call or text us at (804) 995-9707 with your order number and reason for the return. If it's eligible, we'll issue a return authorization and instructions for getting it back to us — either shipped or dropped off in person at 3919 Bellson Park Dr, Midlothian, VA 23112.
Refunds
Once a returned part is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping charges aren't refunded unless the return is the result of our error (wrong part shipped, listing inaccuracy, etc.).
Restocking Fee
Eligible returns not related to our error may be subject to a 15% restocking fee, deducted from the refund. This doesn't apply to returns caused by a listing error, incorrect part shipped, or confirmed shipping damage.
Order Cancellations
Call or text us as soon as possible if you need to cancel an order. If it hasn't shipped yet, we can typically cancel and refund it in full. Once an order has shipped, it falls under the standard return process above instead.
Contact Us
Questions about a return, refund, or damage claim? Reach out any time.
Return Address
3919 Bellson Park Dr
Midlothian, VA 23112
Need To Start A Return?
Call or text us with your order number and we'll walk you through it.